Williams—Founder and CEO of School Innovations & Achievement (SI&A), a national technology and services company based in the Sierra foothills—is talking about the challenge to learning time caused by absenteeism. “In the early years of learning, not showing up is associated with lower academic performance, especially in reading and math, he says. Nationally, one in every 10 kindergartners and 1st graders is chronically absent, which is defined as missing more than 10 percent of the school year.
“That’s 18 days per school year—but because it’s ‘just’ a couple of days a month, it sometimes goes unnoticed,” he says.
In response to, and in anticipation of a worsening crisis, Williams’s company created the Achievement Initiative with Attention2Attendance (A2A) as its product-and-services foundation. While “chronic absenteeism” is all the buzz these days in education and technology circles, for Williams, the term “is like predicting the past. If we wait for students to reach the stage of chronic absenteeism, they’ll have missed too much learning time to catch up.”
That’s why, he adds, “A2A is designed to address absences as they happen. Our challenges are in real time. If you find yourself in quicksand, you don’t want to spend a lot of time wondering how you got there. You want to find a solution—and that’s what we’ve done, one that works 100 percent of the time.”
A Strategy to Connect Schools with Parents and Students
The Achievement Initiative is a strategy intended to connect schools with parents and students, providing district leadership with information that’s current, compelling and usable. “It provides data-driven decisions that include analysis, research and results,” Williams says. “And it creates, or reinforces, a culture of achievement and engagement whose hallmark is showing up.”
Williams says the Achievement Initiative programs are designed to engage parents and school principals in the battle to keep children in the classroom and on a productive course to their future. A2A, for instance, has already been deployed with remarkable success: to date, it has tracked more than 1.5 million schoolchildren’s records of attendance and absences at more than 1,500 school sites.
“If we’re unwilling to increase the number of school days in a year—or the average number of hours in a school day—then we have to focus on the attendance crisis,” he says. “That’s what we have to fix. Now.”
The education and technology sectors have taken note of A2A’s outcomes, which include the statistic that in the first year of deployment, parental engagement increased a staggering average of 950 percent. Late last year, A2A garnered two major awards. First, it was recognized for making a positive difference in education by K12 leaders who named it to District Administration magazine’s “Readers’ Choice Top 100 Product for 2013.” Three days later, the magazine you’re reading right now named A2A one of the 20 Most Promising Education Technology Solution Providers of 2013. This magazine recently awarded SI&A that same recognition for 2014.
If you find yourself in quicksand, you don’t want to spend a lot of time wondering how you got there. You want to find a solution—and that’s what we’ve done. A2A is designed to address absences as they happen
“You need the right software, which we have, but also proper execution, diligent across-the-board follow-through and rigorous outcome measurement,” he says. “After all, if you don’t measure how you’re doing, how can you know if something needs to improve?”
One set of measurements that alarms Williams and company is America’s standing in reading, math and science competency compared to other countries. “A Washington Post article from just four years ago showed that the U.S. ranked 17th in reading, 31st in math and 23rd in science,” he says. “In short, we’re very average. And I’m sorry, but that’s not what we expect or should be demanding of ourselves in this country.”
Taking on the Challenge—While Unburdening the Staff
In an era of sometimes devastating fiscal cutbacks, Williams is concerned that school staffs are taking on ever-bulkier administrative workloads while also being expected to improve learning results.
“We want teachers and administrators to do what they do best, which is to engage with students and parents,” he says. “You can’t create a culture of achievement, which is one of our mantras here, if you’re trying to accomplish too much with too few resources.”
To illustrate the concept, SI&A created a pyramid that shows as its foundation the need to enlist the organization—the school site or district’s employees and the parents—and then, as one ascends the structure, the need to communicate, support the effort, measure the right things and, ultimately, to provide oversight.
“This increase in parent communication is especially critical for reaching at-risk students,” Williams says. “Absences are addressed almost immediately after they occur, which promotes better and earlier intervention.” In addition, nearly all truancies and excused absences measurably diminish after parents receive the first notification. The increase of parental involvement results in demonstrably better attendance patterns (especially in early grades), prevention of future absences and the establishment of good attendance for the future.
‘Bot Seriously, Folks
Attention2Attendance, the foundation of the Achievement Initiative, is bolt-on software for any school district School Information System (SIS) that automates attendance interventions from the cloud. A web-based application, it saves time with SI&A’s exclusive data ROBOT capabilities to securely retrieve, validate and analyze data.
The SI&A team then turns that data into actionable reports, which identify key absenteeism patterns, highlighting areas with the greatest attendance concerns. The Achievement Initiative builds on the momentum already started with the A2A Base Program, finding solutions in district data to direct targeted, research-based communication campaigns.
“With abbreviated IT support at schools,” says Susan Cook, SI&A’s COO, “our data ROBOT integrates seamlessly into a school’s current program and immediately assures data accuracy, and validates attendance dates, codes and usage.”
“This powerful tool removes the need for district and school site infrastructures to support aggregating complex student data, consolidating lists, while maintaining servers and Internet connections. In short, it eliminates failure points between these processes,” Cook says.
“Better data,” says Williams, “supports better decisions.”
It’s also “cleaned” data. SI&A uses a rigorous process of checks and balances to identify invalid information, questionable data entries, erroneous codes and unusual data variances within the district. As often as each week, district attendance information is reviewed by three different independent teams and automated data routines to ensure accuracy—by checking data constancy, unexplained anomalies and comparative analysis to district historical trends.
“If any anomalies are identified—home language is missing, guardian information is missing, address is missing —we issue ‘data alerts’ so that the schools can update their Student Information System,” says Cook. “Our team of experts understands data, which is why the precision of our data is unmatched. Some districts use A2A as their data of record because of the numerous data-integrity checkpoints built into our process.
Adds Cook: “We can look at truancy, chronic absenteeism and excessive excused absences by detailed student attributes like grade, ethnicity, school site, English language learner, and so forth.”
Williams says that when certain data get aggregated, they can hide worrisome issues and useful, actionable facts. “I’ll give you an example,” he says. “A 96 percent attendance rate can co-exist with high absence rates in Kindergarten and first grade. But absence rates change significantly in transition years and tend to keep climbing.”
“Aggregated data won’t show grade & school-site specific issues,” he continues, “which can cause Districts to focus strictly on average daily attendance (ADA) rates rather than performance predictors, such as absences and lost learning time.”
By the time Williams founded SI &A 11 years ago, he’d already enjoyed a varied but targeted career in paying attention to details.
He holds a Master’s degree in Finance from California State University, San Diego, where he also served on the faculty, and another master’s, in taxation, from Golden Gate University. His bachelor’s degree is from Santa Clara University and he’s been a certified public accountant since 1987.
Williams has done extensive forensic accounting, and has specialized in helping rapidly growing small businesses stay their strategic courses. He’s taken a similar approach with SI&A, keeping the company in fighting trim (it currently has a work force of approximately 100 employees).
“Susan Cook and I have made it a top priority to keep everyone in the company talking to each other,” he says. “Everyone here has a pretty good idea of what eveyone else does—and everyone knows that the company’s culture requires absolute candor.” Cook laughs and clarifies, “Civil candor.”
Cook, who has worked alongside Williams since the company’s founding, is a respected industry expert in line management operations, individual and team coaching, and organizational alignment to meet critical goals. She served as the general manager for AT&T Business Systems, and as a vice president and general manager at ARC, Inc. Immediately prior to joining SI&A, she owned a successful consulting business that provided CEO coaching, executive and management training, organizational and managerial effectiveness, and organizational design. Her clients included high-growth companies and companies in transition. She holds a B.A. in Psychology from the University of Missouri at Kansas City.
Williams and Cook take a great deal of pride in the corporate culture at SI&A: it’s easy going in terms of two-way communication among management and line employees, but vigorously hard working. “We meet every deadline that we or our clients set,” Williams says.
The company’s headquarters in El Dorado Hills features several open areas in which people can meet spontaneously, a regulation outdoor basketball half-court (Williams is one of the most frequent lunchtime players), a fitness room and state-of-the-art conference rooms.
“I think what makes this company so different from others and what I’ve worked for is the genuine spirit of collaboration,” says Grace Spencer, Product Management Vice President. “We have a ‘flat’ organization: anyone can talk to anyone else. That kind of communication prevents messages from getting filtered and misinterpreted—and it allows our people who are out in the field to remind us what our clients’ concerns are.”
Right now, those concerns are invariably positive for A2A—a product that Williams says, without hyperbole, “works 100 percent of the time. That’s not a boast; it’s a documented fact.” He smiles. “But it’s also worth boasting about, isn’t it?”