Accelerating this symbiotic relationship between education and technology is the 1:1 Technology Initiative, which provides a working laptop or tablet for every student. Prior to the pandemic, the 1:1 program picked up pace slowly—with less than 50 percent of schools fully supporting this initiative. Much of this hesitation was driven by the challenges pertaining to not only the purchasing of devices, but also maintaining and repairing them for meeting the demands of a typical 3 to 4-year usable lifespan. The arrival of COVID-19 drastically accelerated 1:1 adoption as every school district was immediately required to provide a learn-from-home environment.
Primarily, most districts lack the requisite IT staff and internal expertise necessary to manage these devices and provide timely services. Complicating things even further is the increasing demand for schools to manage remote and in-person learning efficiently throughout the pandemic and beyond. Over two years into the pandemic, many districts are just now coming to terms with their in-house limitations in mobile device service and support. Whether those issues revolve around financial or human resources, schools are finding themselves unable to keep up with the new mountain of devices and their maintenance costs.
This is precisely where Staymobile makes a difference: helping school districts mitigate their device deployment, protection, and repair challenges.
Founded in 2009, Staymobile provides best-in-class warranty and service solutions for the mobile device needs of schools and businesses alike. The company’s portfolio encompasses a wide range of offerings, including device deployment, protection, service, and end-of-life solutions, and it serves as an authorized service provider for OEMs and warranty companies.
“At Staymobile, we believe that our clients’ success depends upon their ability to minimize the costs and headaches associated with mobile device downtime,” says Rob Lennox, the CEO of Staymobile.“Through our protection and service solution, Staymobile Protect™, we help schools effectively outsource warranty extensions and repairs, allowing them to plan for expenditures in advance.
At Staymobile, we believe that our clients’ success depends upon their ability to minimize the costs and headaches associated with mobile device downtime
This helps clients better manage their budgets, embrace a dependable device repair program, and prevent disruptions to device performance at any point in the device lifecycle.”
Staymobile’s competitive edge is its ability to function as a single source solutions provider, supporting its clients at any point throughout the devices’ usability timeline. By providing a wide range of solutions under one comprehensive suite, Staymobile eliminates the need for schools to rely on multiple vendors and fragmented processes that bring costly inefficiencies. By leveraging its experience with over two million devices, relationships with industry-leading resellers and OEMs, and commitment to unparalleled customer service, the company positions itself as a go-to provider for school districts and businesses of all sizes.
Elaborating more on Staymobile’s value proposition, Lennox recalls its collaboration with a large district in Texas that deployed 30,000 tablets for use in grades K-8. Staymobile quickly discovered that the existing cases were inadequate and screens began to crack at an alarming rate, rendering the devices unusable. Since the districthad not purchased an extended warranty or service contract, thousands of devices were rendered inoperable within weeks. Staymobile responded by introducing a protection plan that included high-quality protective cases and tempered glass for the devices, helping them address device downtime and measurably increased their students’ ability to learn remotely.
Moving ahead, the company is planning to maximize economies of scale and better manage the repair process by moving its operations into a 140,000 square foot facility in Kennesaw, GA and consolidating several smaller facilities. This effort, combined with the workforce to facilitate it most effectively, is positioning the company to grow its reseller partner relationships and pursue the largest opportunities across the US. “We are always looking for ways to extending our footprints into the enterprise, healthcare, and public sector markets that face the same challenges as schools,” concludes Lennox.